• Location: Boston MA
• Type: Contract to Hire
• Job #26233

Company Overview:
Growing organization seeking an Accounts Receivable Specialist to enhance their billing and payment processing operations.

Job Responsibilities:

• Provide backup coverage for cash application during peak periods or staff absences.
• Apply payments accurately from all sources – checks, ACH, wire transfers, credit cards, and intercompany transactions.
• Process NSF returns and misapplied payment corrections to ensure accounts are reconciled promptly.
• Process customer credit card and ACH payments, ensuring timely execution and accurate posting.
• Process SRO billing, including installation and contract billing, with adherence to billing procedures.
• Generate and distribute monthly recurring invoices and customer statements on schedule.
• Process daily credit memos, compliance fees, referral credits, and rate rollbacks per department protocol.
• Upload invoices and manage billing activity through third-party customer portals; handle PO updates, documentation scanning, and query resolution.
• Process Virtual Credit Card (VCC) payments and reconcile each transaction to its corresponding invoice.
• Serve as primary contact for accounting inquiries via OTRS – monitor, assign, and respond within same-day or next-business-day standards.
• Respond to customer requests for invoice copies, account statements, payment confirmations, and billing questions.
• Verify payment status in ISM (ERP) before responding to confirmation requests; follow up when payments are not yet posted.
• Provide W-9 forms and route Certificate of Insurance (COI) requests according to the established procedures.
• Make outbound follow-up calls to resolve payment discrepancies or outstanding billing items.
• Process accounting-related cancellation tasks, including chargebacks, Balance of Contract billing, final invoice review, and account adjustments.
• Manage daily deactivation of AutoPay cancellations in ISM and PMS to prevent post-cancellation charges.
• Handle cancellation-related OTRS inquiries — review, respond, route, and coordinate resolution.
• Process Reactivation and Ship-to Set-Up requests from internal teams accurately and promptly.
• Assist the Cash Applications team with incoming mail and check processing during peak volumes.
• Handle daily outgoing mail for SRO billing invoices and manage returned mail correspondence.
• Maintain organized AR filing — both physical and electronic — per department standards.

Qualifications:

• 2–5 years in AR, billing, or accounting support
• Proficiency with accounting/billing software
• Strong attention to detail (GL codes, invoices, account data)
• Proficiency in Microsoft Office (Excel, Outlook, Word)
• Experience in service-based billing (security, alarm, field service, or similar industries) preferred
• Familiarity with credits, rate rollbacks, or multi-line credit processing is preferred
• Prior use of OTRS or 3rd-party customer billing portals preferred
• Experience with ISM or similar ERP systems preferred

Compensation:
Pay Rate: $25 – $32/hr