• Location: Fully Remote
• Type: Perm
• Job #26783

Company Overview:
A leading behavior change technology company focused on improving productivity and health outcomes through AI-powered solutions is seeking a Senior Customer Success Manager. This role will manage enterprise accounts and drive customer engagement and growth.

Job Responsibilities:

• Own a portfolio of enterprise customers across the lifecycle, including renewal and expansion.
• Manage executive relationships using AI to prepare for meetings and synthesize stakeholder context.
• Translate research, product updates, and data into industry-specific narratives.
• Prepare executive-ready QBRs, renewal decks, and expansion proposals based on usage data and business impact.
• Detect churn risk and expansion opportunities, recommending actions.
• Collaborate with Sales for renewal and expansion forecasting and work cross-functionally with Product, Marketing, and Leadership.

Qualifications:

• BA/BS degree or relevant work experience.
• 7-10+ years in customer success, ideally with experience at a SaaS technology company.
• Proven track record of owning renewals, retention, or expansion on enterprise accounts with deal sizes ranging from $100K to $5M.
• Hands-on experience using AI in workflow processes.
• Strong executive communication skills.
• US-based and eligible to work in the US, comfortable working Eastern hours.

Compensation:
Salary: $125,000 – $150,000, DOE