• Location: New York NY
• Type: Contract
• Job #23978

Company Overview:
A public service organization dedicated to providing retirement, disability, and death benefits to eligible educators in New York City is seeking a Correspondence, Member Services Representative. The role involves managing member service requests and assisting with inquiries related to the organization's products and services.

Job Responsibilities:

• Handle high volume of inbound written inquiries received by mail, email, or chat.
• Respond to routine member inquiries, concerns, and complaints relating to products and services.
• Review member records for completeness and accuracy of inquiry.
• Research and assess validity of complaints, determine possible causes and resolutions.
• Record written summary of member interactions and transactions.
• Escalate unresolved member concerns to designated departments.
• Present clear explanations of practices, guidelines, and regulations.
• Maintain files and control records of correspondence activities.
• Confer with Sr. Member Service Representative on complex issues.
• Compose correspondence and generate form letters/brochures.
• Ensure money collected is properly recorded and secured.
• Prepare response documents for shipment by certified mail.
• Follow up with members on complex inquiries or complaint results.
• Adhere to department and agency policies.

Qualifications:

• Associate degree or higher from an accredited college/university.
• 2 years previous experience working in a Correspondence Center.
• Previous experience using computer systems such as MS Word, MS Excel, and data entry.
• Knowledge of administrative and clerical procedures.

Compensation:
Pay Rate: $20 – $21/hr, DOE