• Location: Boston MA
• Type: Contract
• Job #23249

Company Overview:
A leading benefits provider is seeking a Salesforce Business Analyst to enhance its Sales and Marketing operations. The role focuses on leveraging Salesforce to drive business success and align solutions with strategic objectives.

Job Responsibilities:

• Serve as the main Salesforce Business Analyst for the entire company, ensuring alignment across departments.
• Partner closely with the Salesforce Project Manager to deliver cohesive and strategic solutions.
• Act as the dedicated Salesforce analyst for the Sales and Marketing teams, translating their needs into system enhancements and streamlined processes.
• Develop and maintain reports, dashboards, and workflows tailored to Sales and Marketing objectives.
• Analyze and document current business processes, identifying opportunities for improvement through Salesforce automation and best practices.
• Drive continuous improvement efforts by scoping, designing, and testing Salesforce enhancements and customizations.
• Serve as the first point of contact for Salesforce-related questions and issues, ensuring swift resolution or escalation as needed.
• Provide training and guidance to end users to maximize adoption and productivity.
• Actively engage with stakeholders across departments to gather requirements, define priorities, and deliver impactful Salesforce solutions.
• Participate in bi-weekly Business Analyst team meetings to share insights and contribute to firm-wide initiatives.
• Perform thorough testing of Salesforce updates to ensure they meet business requirements and function as expected.

Qualifications:

• Bachelor’s degree in business administration, information systems, computer science, or a related field.
• 5-7 years of experience as a business analyst or similar role, with a strong focus on Salesforce.
• Proficiency in Salesforce features, including declarative tools, reporting, and automation, with a focus on sales and marketing processes.
• Experience collaborating with salesforce project managers or development teams.
• Familiarity with Agile and project management methodologies.
• Authorized to work in the US without sponsorship.