• Location: Central New Jersey NJ
• Type: Contract
• Job #26452

Company Overview:
A regional bank headquartered in New Jersey provides personal and business banking services, including management services and digital banking. They are seeking a Contact Center Director to lead their customer experience and service delivery operations.

Job Responsibilities:

• Provide overall leadership and direction for the Contact Center.
• Establish and manage service level, quality, and customer satisfaction goals.
• Lead workforce planning, staffing, budgeting, and performance management activities.
• Drive process improvements, automation, and digital adoption initiatives.
• Partner with business lines to ensure effective support for products, services, and customer needs.
• Manage regulatory, compliance, audit, and risk-related responsibilities.
• Develop and mentor managers and supervisors while building a high-performance culture.

Qualifications:

• 10-15 years of experience in a relevant field.
• Experience in leadership roles within contact center operations.

Compensation:
Pay Rate: $45 – $50/hr, DOE