• Location: New York NY
• Type: Contract
• Job #26521

Company Overview:
A public sector organization dedicated to providing retirement, disability, and death benefits to eligible educators in New York City is seeking a Contact Center Representative. This role focuses on delivering exceptional customer service to members, retirees, and beneficiaries.

Job Responsibilities:

• Answer service center calls and respond to members' questions across all communication channels.
• Comprehend and review details of existing/historical data to provide necessary information.
• Respond and resolve all member inquiries and requests on first contact.
• Research and examine relevant information to assess validity of concerns and determine resolutions.
• Manage difficult customer situations and solicit feedback to improve service.
• Work as a team member to minimize customer hold time and reduce callbacks and escalations.
• Handle highly confidential material and information with good judgment.
• Perform other duties as required.

Qualifications:

• Bachelors or Associates degree preferred.
• Demonstrated customer service background in member benefit, sales, fast-paced retail, or business-related environment.
• Proficiency in Microsoft Office Suite and Automatic Call Distribution System (ACD).

Compensation:
Pay Rate: $22 – $22/hr, DOE